What we do
At Macro, facilities management is our core business. For more than two decades, we have been focused on building a global footprint and evolving our agile delivery model to ensure our FM services can adapt and grow with your business.
Facilities management is the practice of coordinating a physical workplace and its infrastructure, people, and processes to ensure the safety, efficiency, and functionality of an organisation's operations.
FM encompasses a wide range of activities aimed at maintaining and improving the built environment to support an organisation's core business functions and enhance the well-being of its occupants.
FM is crucial as it ensures the efficient and effective operation of a business's physical environment, impacting everything from employee productivity to cost efficiencies.
FM professionals handle a wide range of responsibilities, including building maintenance, cleaning, health and safety, security, and space planning, all of which contribute to a productive and safe workplace, and the overall customer (or maybe colleague) experience.
In this way, FM doesn’t just support business operations, it helps create a sense of place, where colleagues feel empowered to do their best work and customers experience the very best of what an organisation has to offer.
Macro provides a highly agile delivery model, which differentiates us from our competitors.
Our management-led approach delivers FM services through a mixture of self-performing services (i.e. CAFM, helpdesk, management team, technical management, project management, sustainability, etc.), with the individual service lines (i.e. M&E, cleaning, security, etc.) being delivered through our specialist service partners who are subject matter experts in their field.
Clients benefit from optimised operations, improved efficiency, enhanced customer satisfaction, and gain a competitive edge through the timely delivery and management of inventory by Macro.
This independence from the supply chain provides an agile and flexible service delivery model, delivering innovative and developmental management of the services. Our strategy is to focus on long-term partnerships, rather than quick wins, and provide:
Integrated and outsourced facilities management has the potential to help organisations gain greater clarity, efficiency, consistency, and confidence in how their facilities are run.
At Macro, it’s our ambition to deliver on those promises for our clients every day.
We provide a complete facilities management service for companies anywhere in the world. We have the skills, technology, structures, and capability to manage the effective running of your property and estates. We are big enough to deliver, but local enough to provide personal care.
We use new technologies like AI, data-led insights, and reporting to drive up value, creating better end-user experiences, making estates work more efficiently to support our clients to meet their business objectives. These insights increase productivity, reduce wastage, and help clients attract and retain the best talent.
Prism is Macro’s management reporting suite. It collates and displays key operational data such as KPIs, maintenance tasks, energy data, and occupancy data, including information stored on other host systems. It gives an “at-a-glance” breakdown of performance.
We challenge established working practices and apply our global experience to delivering better results for you. We select the right suppliers bespoke to your needs, taking into account the size, location, and scope of each contract to tailor a solution specifically to your business.
We have helped our clients reach their Carbon Net Zero targets; reduce energy consumption, resulting in energy savings; reduce waste; limit single-use plastics; install renewable energy solutions like solar panels; reduce water consumption; and improve biodiversity of external spaces.
Our agile model means we can also deliver social value through our FM services. We employ local small-to-medium enterprises, social enterprises, and sustainability-accredited suppliers, and engage our own teams on volunteering projects.
Our flexible and transparent operating model offers a unique way of procuring and delivering facilities management services. Our management-led approach delivers IFM services through a mixture of self-performing services (i.e. helpdesk, reception, mailroom); with the individual service lines (i.e. M&E, cleaning, security, etc.) being delivered through our best-in-class supply chain partners.
We focus on the strategic management of the services, rather than the self-delivery of the services; therefore, we construct a model that matches each client’s specific needs and strategic priorities, whilst retaining total responsibility for the cost and quality of the service delivery.
Our independence from the supply chain means that we can be honest about the quality of the service and provide the highest level of flexibility. We can also work with client-nominated suppliers if they meet our stringent onboarding criteria or increase our client's social impact through the introduction of diverse-owned suppliers.
Your workplace isn’t just where your people work; it’s a powerful asset that can boost productivity, enhance wellbeing, and shape your company’s future. The challenge? Knowing exactly where and how to invest. At Macro, our workplace consultants combine deep strategic insight with hands-on FM expertise to help you define and deliver your workplace ambitions. From assessing delivery models and utilisation to guiding procurement, asset management, and maintenance strategies, we tailor every solution to your unique needs.
Whether it’s a new build, an existing site, or a global portfolio, we advise on cost, layout, risk, sustainability, and best practice, connecting you with the right suppliers and overseeing the process from start to finish. We’ll help you maximise the life of your assets with maintenance plans, condition surveys, life cycle cost models, and energy management strategies. Wherever you are in the world, if you know you need a workplace strategy but don’t know where to start, we’re here to help you get it right the first time.
Connecting building users to engineers and contractors, a good helpdesk takes the strain out of daily operations.
Macro has more than 20 years of global experience delivering helpdesk services to clients. We provide a single point of contact to our highly customer-focused, dedicated helpdesk team, creating an easy and efficient service for all end users. 24 hours a day, seven days a week, 365 days a year.
"In today’s fast-moving business landscape, your facilities strategy can make the difference between simply operating and truly excelling. Choosing the right FM partner means gaining expertise, innovation, and reliability at every level. At Macro, we combine a global network with local delivery, across sectors and geographies, to create solutions that perform today and adapt for tomorrow. Our clients trust us because we don’t just manage buildings—we unlock their potential."
Macro delivers world-class facilities management across 45+ countries in the Americas, Europe, the Middle East, and Asia Pacific. From our hubs in London, Dubai, Atlanta, and Singapore, we combine global expertise with local insight to ensure every site performs at its best.
We serve diverse sectors; corporate, retail, automotive, healthcare, education, and public infrastructure offering strategic consultancy, asset management, and full FM delivery.
Whether mobilising multi-country contracts, designing sector-specific strategies, or partnering with local suppliers to create social value, our approach blends consistent global standards with regionally tailored solutions, helping clients unlock efficiency, sustainability, and long-term value wherever they operate.
Spokesperson from global non-profit organisation. Learn more about the project here.
Behind Macro’s global success is a team of industry-leading experts driving innovation, performance, and value for our clients across 45+ countries. Our leadership team brings decades of experience in facilities management, workplace strategy, and operational excellence supported by specialists on the ground who deliver solutions tailored to every sector and location. Discover the people shaping our vision and the insights shaping the industry.
Facilities management (FM) is the coordinated management of buildings, spaces, assets, and services to ensure they operate safely, efficiently, and effectively. It blends strategic planning with day-to-day operational delivery, supporting both the physical environment and the people who use it.
Facilities management covers a broad range of services, including maintenance and repairs, workplace strategy, asset management, cleaning, security, energy management, compliance, and space optimisation. It can also include consultancy, supplier management, and technology integration to improve performance and sustainability.
The key objectives are to ensure facilities are safe, compliant, cost-efficient, and fit for purpose. FM aims to optimise asset performance, extend life cycles, reduce operational risk, and create environments that enhance productivity, wellbeing, and sustainability whilst creating an outstanding experience for users.
An effective FM strategy ensures your buildings and assets support your business goals, not hinder them. The right partner will reduce downtime, improve cost control, enhance user experience, and help you adapt to changing needs whether across one site or an entire global portfolio.
Facilities management (FM) is the coordinated management of buildings, spaces, assets, and services to ensure they operate safely, efficiently, and effectively. It blends strategic planning with day-to-day operational delivery, supporting both the physical environment and the people who use it.
